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The University of Memphis

Reference Services:

CHAT NOW

PLEASE NOTE: Chat has ended for the Spring semester.

This is an online chat service which provides the ability for users to talk in real-time with a reference librarian.

Please Note: For an optimal service experience please enable "pop-ups" in your browser.

Privacy Statement

Privacy Policy
Your questions will be answered by experienced reference staff at research libraries. We take our duty of patron confidentiality very seriously and will make every effort to respect your privacy and ensure your confidentiality. We ask for a name so we know how to address you. You may enter any name you like. We ask for your email address in order to send you a transcript of your session. Entering an email address is entirely optional, but you will not receive a transcript without giving us a valid email address. This transcript will contain links to the web sites suggested during your session and the complete text of your interaction. No email addresses will be sold or given to any other entities. We collect information about your computer: we note what browser version you are using and what your IP address is. We store your transcripts and your personal information for a limited time so that we can provide you with better service. We purge all personally identifiable information (i.e., the name and email address you provided, browser and IP data) from the system. The text of your interaction may be stored longer. However, please be aware that if you provide personal information in the text of your chat - provide another email address or telephone number for follow-up purposes, for example - that information will remain in the transcript. Only staff who work with Ask A Librarian service have access to your transcript. No one else can access your transcript, including other library or university staff not directly involved in providing service through Ask A Librarian. We may forward your transcript to another librarian who may be better able to help you. Copyright 2004 © ASERL. All rights reserved.