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Penn State Libraries Virtual Reference Service


Hours and Technical Notes

Summer 2008 Hours:
May 19-August 14
Monday - Thursday: 4pm-7pm

If you prefer, you may ask your question by email.

To chat and co-browse:
  • Use Microsoft Internet Explorer 6 with Windows 2000 or XP
  • Add Virtual Reference to an IE Tab in your Firefox browser (see instructions)

    To chat and only receive Web pages:
  • Use Windows or Macintosh with Firefox, Safari, Netscape, or Opera
  • Transcripts: All virtual reference sessions are recorded. At the end of the session, a transcript of your chat and shared web sites will be emailed to you.
    Privacy: Transcripts are kept confidential and handled as required by American Library Association ethical standards. The Virtual Reference Service stores a copy of all transcripts for service assessment. Stored copies do not include personal identifying information.
    Network Use & Security: University Policy on Computer and Network Use and Security
    Learn more About the Virtual Reference Service...


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